Troubleshooting Failed bill runs

Overview

If you are experiencing an issue with your billing system where an entity fails during a trial bill run due to high memory utilization, this article will guide you through the steps to resolve it. The symptoms of this problem include failure of one or more entities during a trial bill run or live bill generation.

Solution

1. If an entity fails during a trial bill run, rerun the trial bill. This should successfully generate the bill for the previously failed entity.
2. If the same issue occurs when generating the live bill, rerun the bill for the failed account. This should resolve the issue.

Summary

High memory utilization can cause entities to fail during trial bill runs or live bill generation. This issue can be resolved by rerunning the trial bill or live bill for the failed entities.

FAQ

1. What causes an entity to fail during a trial bill run?
   High memory utilization can cause an entity to fail during a trial bill run.
2. What should I do if an entity fails during a trial bill run?
   Rerun the trial bill. This should successfully generate the bill for the previously failed entity.
3. What should I do if the same issue occurs when generating the live bill?
   Rerun the bill for the failed account. This should resolve the issue.