Troubleshooting Issues with Accessing CRM URL

Overview

If you are experiencing issues accessing a specific URL (like CRMPRD 71) and the httpd service is not accepting requests despite having hits/tasks, this guide will help you troubleshoot the problem. Symptoms of this issue include the inability to access a specific URL and the httpd service not accepting requests even when there are active tasks.

Solution

Follow these steps to troubleshoot the issue:

1. Restart the httpd service on your server. the command is httpd service restart.
2. Verify if the issue is resolved after the httpd service restart.
3. If the issue persists, check the DNS Server as the URL request goes through the DNS Server before reaching the server hosting the URL.
4. Test if you can directly access the server via its IP address. If this works, it indicates that the issue might be with the DNS Server's ability to correctly resolve the URL.
5. Contact your infrastructure team to investigate the issue from the DNS Server side perspective. The problem might be on the DNS Server end, not the application or the HTTP service running on the server.

Summary

In case of issues with accessing specific URLs and the httpd service not accepting requests, the problem might be with the DNS Server's ability to correctly resolve the URL, not the application or the HTTP service running on the server. Restarting the httpd service and checking the DNS Server can help resolve the issue.

FAQ

1. What if restarting the httpd service doesn't resolve the issue?
   If restarting the httpd service doesn't resolve the issue, the problem might be with the DNS Server. Check the DNS Server and contact your infrastructure team for further investigation.
2. How can I check if the issue is with the DNS Server?
   You can check if the issue is with the DNS Server by trying to directly access the server via its IP address. If this works, it indicates that the issue might be with the DNS Server's ability to correctly resolve the URL.
3. What if I can directly access the server via its IP address?
   If you can directly access the server via its IP address, it indicates that the issue might be with the DNS Server's ability to correctly resolve the URL. Contact your infrastructure team for further investigation.