Skyvera Monetization and CxM Acronyms

Please find below the list of most common Acronyms and definitions used. This list will be updated constantly so make sure to check here when you face a term that you can't identify. 

ARPU - Average Revenue Per User: A measure used primarily by telecommunications and networking companies to gauge the revenue generated per user or unit.

AMDOCS - American Depository Receipts Company System: A software and services provider to communications and media companies worldwide.

BSS - Business Support System: The components that a telecommunications service provider uses to run its business operations towards customers.

BSCS - Business Support and Control System: A system used for business support and control in telecommunications.

CSP - Communication Service Provider: A company that provides telecommunications, media, and entertainment services.

CRM - Customer Relationship Management: A technology system that helps manage all of a company's relationships and interactions with customers and potential customers.

CXM - Customer Experience Management: The process by which a company tracks and oversees every interaction with a customer to ensure a positive experience.

CDR - Call Detail Record: A data record produced by a telephone exchange containing details of a call that passed through it.

CIBER - Cellular Intercarrier Billing Exchange Roamer: A format for sending telecommunications intercarrier billing data between carriers in North America.

CLM - Customer Lifecycle Management: The management of customer relationships throughout the lifecycle.

DID - Direct Inward Dialing: A service that allows an enterprise to allocate individual phone numbers to each person within its PBX system.

DNIS - Dialed Number Identification Service: A service used by telephone companies to identify the number a caller dialed.

EAI - Enterprise Application Integration: The use of software and computer systems architectural principles to integrate a set of enterprise computer applications.

ERP - Enterprise Resource Planning: Integrated management of main business processes, often in real-time and mediated by software and technology.

ETOM - Enhanced Telecom Operations Map: A business process framework for telecommunications service providers.

FMS - Fraud Management System: Systems designed to detect and prevent fraud in telecommunications.

GGSN - Gateway GPRS Support Node: A main component of the GPRS network that provides mobile users access to a packet data network.

HLR - Home Location Register: A database of permanent subscriber information for a mobile network.

IN - Intelligent Network: A type of network that provides specific technical capabilities or services outside the standard telephony services.

IOT - Inter-Operator Tariff: Charges that one telecommunications operator charges another for using its network.

IPDR - IP Detail Record: Records that provide detailed information about IP-based communications.

IVR - Interactive Voice Response: A technology that allows a computer to interact with humans through voice and DTMF tones input via a keypad.

LNP - Local Number Portability: A feature that allows users to keep their phone numbers when changing from one carrier to another.

LTE - Long-Term Evolution: A standard for wireless broadband communication.

MSC - Mobile Switching Center: A network element in a mobile telephone network that provides circuit-switched calling, mobility management, and GSM services to the mobile phones in its geographic area.

MVNE - Mobile Virtual Network Enabler: A company that provides network infrastructure and related services such as network subsystems, business support systems, and operations support systems to MVNOs.

MVNO - Mobile Virtual Network Operator: A wireless communications services provider that does not own the wireless network infrastructure.

NGN - Next Generation Network: A broad term used to describe key architectural evolutions in telecommunication core and access networks.

NPAC - Number Portability Administration Center: The system that facilitates number portability in the telecommunications industry.

OCS - Online Charging System: A system allowing a communications service provider to charge their customers, in real time, based on service usage.

OSS - Operational Support System: The computer systems used by telecommunications service providers to manage their networks.

PSTN - Public Switched Telephone Network: The aggregate of the world's circuit-switched telephone networks.

PBX - Private Branch Exchange: A private telephone network used within a company or organization.

PLMN - Public Land Mobile Network: Any wireless communications system intended for use by terrestrial subscribers in vehicles or on foot.

POI - Point of Interconnect: The physical point at which two or more networks or communication devices build a connection with each other.

RAN - Radio Access Network: Part of a mobile telecommunication system that implements a radio access technology.

RDBMS - Relational Database Management System: A database management system based on the relational model.

Roaming - The ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services when traveling outside the geographical coverage area of the home network.

SaaS - Software as a Service: A software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

SCCP - Signaling Connection Control Part: A network protocol that provides extended routing, flow control, segmentation, connection-orientation, and error correction facilities in Signaling System 7 telecommunications networks.

SDP - Service Delivery Platform: A set of components that provide a service(s) delivery architecture (such as service creation, session control, and protocols) for a type of service delivered to consumer, whether it be a customer or other system.

SLA - Service Level Agreement: A commitment between a service provider and a client that specifies the level of service expected during its term.

SMSC - Short Message Service Center: A network element in the mobile telephone network that delivers SMS messages.

SNMP - Simple Network Management Protocol: An Internet Standard protocol for collecting and organizing information about managed devices on IP networks.

SOA - Service-Oriented Architecture: A style of software design where services are provided to the other components by application components, through a communication protocol over a network.

SUS - Service Usage Statement: Detailed information on the usage of services provided to a customer.

TAP3 - Transferred Account Procedures Version 3: A GSM standard for the exchange of billing information between mobile carriers.

UCS - Universal Communication Suite: A comprehensive suite of communications services.

USSD - Unstructured Supplementary Service Data: A communications protocol used by GSM cellular telephones to communicate with the mobile network operator's computers.

VAS - Value Added Services: Non-core services beyond the standard voice calls and fax transmissions.

VLR - Visitor Location Register: A database that contains temporary information about subscribers that is needed by the Mobile Switching Center (MSC) in order to service visiting subscribers.

VoIP - Voice over Internet Protocol: A methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks.

VPN - Virtual Private Network: A service that allows you to create a secure connection to another network over the Internet.

VSS - Very Small Aperture Terminal Satellite System: A small fixed satellite dish used for reliable, secure, and private communications.

WAP - Wireless Application Protocol: A technical standard for accessing information over a mobile wireless network.

WiFi - Wireless Fidelity: A technology for wireless local area networking with devices based on the IEEE 802.11 standards.

WiMax - Worldwide Interoperability for Microwave Access: A family of wireless broadband communication standards.

XML - eXtensible Markup Language: A markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable.

XaaS - Anything as a Service: A collective term said to encompass all services and applications that users can access on the Internet instead of having locally or in an enterprise's own data center.

3G - Third Generation: The third generation of wireless mobile telecommunications technology.

4G - Fourth Generation: The fourth generation of broadband cellular network technology, succeeding 3G.

5G - Fifth Generation: The fifth generation of cellular network technology, offering faster speeds and more reliable internet connections on mobile devices and home networks compared to 4G.

API - Application Programming Interface: A set of functions and procedures allowing the creation of applications that access the features or data of an operating system, application, or other services.

BI - Business Intelligence: Technologies, applications, and practices for the collection, integration, analysis, and presentation of business information.

CC&B - Customer Care and Billing: Systems used by companies to manage the customer care and billing processes.

CSG - Customer Service Group: A division within a company that handles customer service.

DTMF - Dual-Tone Multi-Frequency: The signal to the phone company that you generate when you press an ordinary telephone's touch keys.

EPC - Evolved Packet Core: A framework for providing converged voice and data on a 4G Long-Term Evolution network.

FTTX - Fiber to the x: A generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last-mile telecommunications.

IMS - IP Multimedia Subsystem: An architectural framework for delivering IP multimedia services.

KPI - Key Performance Indicator: A type of performance measurement that evaluates the success of an organization or of a particular activity in which it engages.

LTE-A - Long Term Evolution-Advanced: A mobile communication standard and a major enhancement of the Long-Term Evolution (LTE) standard.

M2M - Machine to Machine: Direct communication between devices using any communications channel, including wired and wireless.

NFC - Near Field Communication: A set of communication protocols that enable two electronic devices to establish communication by bringing them within 4 cm of each other.

OMA - Open Mobile Alliance: A standards body that develops open standards for the mobile phone industry.

OTT - Over-The-Top: Any app or service that provides a product over the Internet and bypasses traditional distribution.

PCC - Policy and Charging Control: Functions that provide policy control and flow-based charging control.

QoS - Quality of Service: The description or measurement of the overall performance of a service, such as a telephony or computer network or a cloud computing service.

RCS - Rich Communication Services: A communication protocol between mobile-telephone carriers and between phone and carrier, aiming at replacing SMS messages with a text-message system that is richer and can transmit in-call multimedia.

SIM - Subscriber Identity Module: A removable smart card for mobile phones.

This comprehensive list should provide a solid foundation for anyone looking to understand the complexities and nuances of the telecommunications industry.

Channel Partner: A company or individual that partners with a manufacturer or producer to market and sell their products, services, or technologies.

Direct Sales: The process where the manufacturer/producer sells their products/services directly to customers without any channel partner.

Indirect Sales: A sales type where the provider uses a sales force/sales channel such as resellers, distributors, retailers, or dealers to sell products or services.

Billing: The process of requesting payment from customers by issuing invoices for goods or services provided.

Billing Cycle: A system that divides partners into groups allowing their bills to be processed over specific durations or frequencies.

Payment & Adjustment: The various aspects involved in making payment and adjusting the account balances.

Dunning: The communication process with customers to collect money owed for goods or services provided.

Business Rule: Detailed guidance on how a strategy can be translated into action, telling an organization what it can do in detail.

Commission: A variable-pay remuneration for services rendered, often used to motivate and reward salespeople or partner accounts.

Payout Scheduler: Defines the dates at which payments are made by one party to another for financial instruments.

Revenue Sharing: The distribution of operating profits or losses among associated financial partner accounts.

Item: Management of tangible products supporting the partner communication infrastructure, charged to the partner.

Charges: Amounts levied on partners for providing services as per the agreement, can be "one-time" or "recurring".

Non-Recurring Charging Pattern: Used for single-time charges without a billing cycle, billed in advance.

Recurring Charging Pattern: Regular charges based on the billing cycle of the item or charge, can be weekly, monthly, etc.

Recurring Charge Limited Charging Pattern: Bills partners only for a specific number of billing cycles, similar to installments.

Access Group: A group granting access to one or more modules or specific parts of modules.

Opportunity: A prospect customer interested in purchasing a specific service, possibly after a site survey.

Order: A raised request in the system to fulfill a customer's service or resource needs.

Product Offer/Plan: A plan with a specific monetary value, subscribed by the end-user, part of the provider's product catalogue.

Quote: A formal statement detailing the estimated cost for a particular service offer.

Resource: Tangible products offered by providers to customers, such as devices or equipment.

Service: An intangible entity essential for the realization of the product, acting as the backbone of the product offering.

Service Account (SA): Holds details of the services subscribed by the customer under the Customer account.

Service Instance Account (SIA): References the Plan/Product Package subscribed by the customer and the billing account for service usage.

APN - Access Point Network: A network gateway that connects mobile devices to other networks, typically the internet.

APS - Atomic Product Specifications: Detailed specifications for the smallest indivisible components of a product.

BPO - Bundle Product Offering: A package of multiple products or services offered as a single combined unit.

BSS - Business Support Systems: Systems used by telecommunications companies to conduct operations towards customers, including billing and customer relations.

CPS - Composite Product Specifications: Detailed specifications for products that are composed of multiple components.

dBRM - Digital Billing and Revenue Management: A digital system for managing billing processes and revenue streams.

dEP - Digital Engagement Platform: A platform that uses digital tools and technology to interact with customers and manage relationships.

dPCC - Digital Policy and Charging Control: A system for managing network policies and charging for digital services.

dWOM - Digital Work Order Management: A system for managing and tracking work orders in a digital format.

ICT - Information and Communications Technology: An umbrella term that includes all technologies for the manipulation and communication of information.

ISDN - Integrated Services Digital Network: A set of communication standards for simultaneous digital transmission of voice, video, data, and other network services.

MSISDN - Mobile Station Integrated Services Digital Network: A number uniquely identifying a subscription in a GSM or UMTS mobile network.

OSS - Operations Support Systems: Systems used by telecommunications service providers to manage their networks (such as telephone lines and computer networks).

RnC - Rating and Charging: Processes used to determine charges for telecommunications services and apply them to customer accounts.

SPO - Simple Product Offering: A single, uncomplicated product or service offered to customers.

UPC - Unified Product Catalog: A centralized system for managing all product offers and specifications.

CN - Credit Notes: Documents issued to a buyer by a seller to reduce the amount the buyer owes to the seller under a previous invoice.

BO - Bulk Operation: Large scale operations or processes involving a large volume of data or transactions.

dPCC - Dynamic Policy and Charging Control: A system that allows for real-time network policy control and charging management.

OCS - Online Charging System: A system that allows real-time charging for services as they are consumed.

xDRs - External Data Records: Records generated for billing and monitoring purposes.

SPR - Subscriber Profile Repository: A centralized database for storing subscriber data.

PCC - Policy and Charging Control: A network function that enforces policies and charging rules.

Server Manager - A module within dPCC for configuring server-related settings.

Policy Designer - A module within dPCC for creating and managing policy rules.

Service Policy - Configured rules within dPCC that determine actions for processing requests.

Charging Key - Used by the charging system to determine applicable tariffs.

Sponsor ID - Identifier for a third party organization sponsoring the service.

Monitoring Key - Used for usage monitoring control purposes.

Dynamic PCC Rule - A rule provided to the PCEF through the Gx reference point.

Static PCC Rule - A pre-defined rule provisioned directly to the PCEF.

Charging Mode - Indicates the required charging method for a PCC rule (Online, Offline, Both, None).

App Service Provider Id - Identifier for the third-party organization delivering the service.

Service Emergency Flow Information - Packet flow parameters used to identify service flows.

PCEF - Policy and Charging Enforcement Function: A component that enforces PCC rules.

PCRF - Policy and Charging Rules Function: A component that provides policy rules to PCEF.

Gx Reference Point - Interface between PCRF and PCEF for policy control.

STL - Sterlite Technologies Limited: A company specializing in technology solutions.

CNP - Cloud Native Platform: A platform built to take full advantage of cloud computing models.

DNS - Domain Name System: The system that translates domain names into IP addresses.

ELK - Elasticsearch, Logstash, and Kibana: A stack of tools for managing and visualizing data.

GB - Gigabyte: A unit of digital information storage.

HTTP - Hypertext Transfer Protocol: The foundation of data communication for the World Wide Web.

HTTPS - Hypertext Transfer Protocol Secure: The secure version of HTTP.

IP - Internet Protocol: The method by which data is sent from one computer to another on the internet.

LB - Load Balancer: A device that distributes network or application traffic across multiple servers.

LDAP - Lightweight Directory Access Protocol: A protocol for accessing and maintaining distributed directory information services.

NTP - Network Time Protocol: A protocol used to synchronize clocks of computer systems over packet-switched, variable-latency data networks.

TCP - Transmission Control Protocol: A core protocol of the Internet Protocol Suite that provides reliable, ordered, and error-checked delivery of a stream of data between applications.

URL - Uniform Resource Locator: The address of a resource on the internet.

AP - Account Payable: Money owed by a business to its suppliers shown as a liability on a company's balance sheet.

REST - Restitution, not to be confused with the popular REST API protocol.

Restitution is a legal concept referring to the compensation or repayment required from a person who has caused loss to another. It's a way of restoring the victim to the position they were in before the damage occurred. Think of it as a compensation you get for poor service so the operator compensates you with extra day of subscription for free.

CAL - Component Access Layer: A layer in software architecture that provides access to components or services.

DC - Data Correction: The process of correcting errors in data.